Terms
Product Warranty
All products sold by MLC 4x4 are covered by the applicable manufacturer’s warranty and the consumer guarantees that apply under Australian Consumer Law.
Warranty periods and conditions vary between manufacturers and individual products.
Stainless snorkels and airboxes are covered by:
12 months warranty on paint/coating; and 12 months warranty on structural components.
For products supplied by Dynamic Wheel Co, Maxxis, Ironman 4x4, PSR, Bilstein, Safari and others, warranty terms and conditions are determined by the relevant manufacturer or brand.
If you need assistance with a warranty claim, contact MLC 4x4 and we can help direct you to the appropriate warranty process.
Change of Mind, Returns & Cancellations
MLC 4x4 does not accept returns, refunds or exchanges for change of mind, incorrect selection, incorrect vehicle information supplied by the customer, or simply deciding that a product is no longer wanted.
Customers are responsible for ensuring that products are suitable for their vehicle and intended application before placing an order. If you are unsure about fitment or suitability, please contact us before purchasing and we will be happy to assist.
Deposits are non-refundable once paid, as stock may be specifically ordered, allocated or held for the customer.
This change-of-mind policy does not exclude or limit any rights or remedies that cannot legally be excluded under the Australian Consumer Law, including rights relating to products that are faulty, damaged, incorrectly supplied, unsafe or otherwise fail to meet the consumer guarantees.
Faulty, Damaged or Incorrect Items
If your order arrives damaged, faulty or incorrect, please contact us as soon as reasonably possible at sales@mlc4x4.com.au.
Please inspect your order promptly after delivery and notify us of any visible damage or incorrect items within a few days of receiving your order.
We may require photographs, details of the issue and/or return of the product so that the matter can be assessed.
Where a product is covered by a manufacturer’s warranty, MLC 4x4 may need to refer the matter to the relevant manufacturer or supplier for assessment.
Nothing in this policy limits your rights under the Australian Consumer Law.
Delivery & Freight
MLC 4x4 offers flat-rate shipping prices on many products. Our standard shipping rates are intended to service metropolitan areas and many regional and rural areas.
Because freight costs can vary significantly depending on location, size, weight and the type of goods being shipped, the flat-rate shipping price shown at checkout may not cover some remote, rural or difficult-to-service locations.
Where the actual freight cost is higher than the shipping amount paid at checkout, MLC 4x4 may contact you before dispatch to provide a revised freight quote.
You will have the option to:
Accept and pay the additional freight amount, or Decline the revised freight quote and receive a full refund of the order, including the shipping amount paid.
If you decline the revised freight quote, your order will be cancelled and the payment will be refunded in full.
For large, bulky or heavy items, including items requiring pallet freight, the actual freight cost may differ from the standard shipping price displayed at checkout.
Some products may be collection only due to their size, weight or freight requirements. Where this applies, it will be stated at checkout or otherwise communicated before the order is dispatched.
Delivery timeframes are estimates provided by the freight carrier and may vary due to carrier delays, weather, remote locations and other circumstances outside MLC 4x4’s control.
Collection
Orders can be collected from:
MLC 4x4 7 Charles Street Allenby Gardens SA 5009
Select Pick Up / Collection at checkout where available. We will contact you when your order is ready for collection.
Please do not attend for collection until you have received confirmation that your order is ready.
Product Fitment & Customer Responsibility
Customers are responsible for providing accurate vehicle information when ordering.
Where a product is ordered based on vehicle information supplied by the customer, MLC 4x4 is not responsible for incorrect fitment resulting from inaccurate or incomplete information supplied by the customer.
If you are unsure whether a product is suitable for your vehicle, please contact MLC 4x4 before placing your order.
Privacy
MLC 4x4 collects personal information reasonably required to process and fulfil your order, including your name, contact details and delivery address.
We do not sell your personal information.
Payment card details are processed securely by our payment provider, Stripe. MLC 4x4 does not store or have access to your full payment card details.
Personal information may be provided to delivery companies, payment providers, manufacturers or other service providers where reasonably required to process your order, provide services to you or deal with a warranty or delivery matter.
Contact
MLC 4x4 7 Charles Street Allenby Gardens SA 5009 South Australia
Email: sales@mlc4x4.com.au Phone: 0425 609 184
By placing an order with MLC 4x4, you acknowledge that you have read and understood these terms, including our change-of-mind and delivery provisions.
These terms are subject to the Australian Consumer Law and do not exclude, restrict or modify any rights or remedies that cannot lawfully be excluded.
Anything unclear, ring the workshop on 0425 609 184. We would rather answer a question before you order than after.